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Prosperity Insurance is part of Prosperity Law LLP who are a Limited Liability Partnership (LLP) in England and Wales with company number OC340697. Prosperity Law LLP are authorised and regulated by the Solicitors Regulation Authority under SRA ID number 533585.. Our aim is always to provide our customers with a first-class service; however, we are aware that, occasionally, it is possible that we may fail to meet your expectations.

If for any reason we have not met your expectations, let us know as soon as possible, by calling our main office telephone 0800 524 4235, or write to Prosperity Insurance, Vantage Point, 4 Hardman street, Spinningfields, Manchester, M3 3HF or email info@prosperityinsurance.co.uk. If we are unable to resolve the issue to your satisfaction by the second working day following receipt, we will formally investigate the matter.

You will receive an acknowledgment of the matter together with a copy of our complaints process promptly and certainly within 5 working days. We will then aim to investigate and provide a resolution as quickly as possible, informing you of the position at no later than 4 weeks and a final response no later than 8 weeks.

If you are not happy with our response, or the position after a period of 8 weeks, you may be eligible to refer your complaint to the Financial Ombudsman Service (FOS) for an independent assessment and opinion.

The FOS Consumer Helpline is on 0800 023 4567 (free for people phoning from a “fixed line” (for example, a landline at home) or 0300 123 9123 (free for mobile-phone users paying monthly charge for calls to No’s starting 01 or 02).

Alternatively, you can contact them at Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London, E14 9SR. www.financial-ombudsman.org.uk.

 

Testimonials

Andrew Williams and the Prosperity Insurance team provide an efficient and transparent turnaround on ATE quotations and policies meaning that our clients can press on quickly and efficiently with their litigation to try and achieve the best possible result.

Nik Patel, Ward Hadaway LLP
Managing Associate

My firm have been working with Prosperity Insurance for over 5 years now, the service they provide is excellent, and the ATE insurer they have given us access to helps us enormously to progress cases. I have known Andrew Williams for over 7 years now, he is very forward thinking, transparent, knowledgeable and perhaps of most importance, trustworthy. We very much enjoy our working relationship with Prosperity and look forward to many more successful years’ together.

Alastair Wareham, Williams & Co
Partner

I've been working with Darren Parfitt at Prosperity Insurance for a short time but he has quickly become my go-to for indemnity quotes and I've recommended him to the rest of my firm as well. Indemnities are a crucial part of conveyancing and Prosperity Insurance consistently offers very competitively priced policies. They are always open to feedback and eager to improve their offerings. I recently asked about the possibility of introducing a new product and Darren managed to arrange it for me. He's always friendly, polite and goes out of his way to help. I highly recommend Darren and Prosperity Insurance!

Katrina Whyard, Burrows Solicitors
Solicitor

I find dealing with Prosperity Insurance very satisfying. They are responsive, knowledgeable, approachable and transparent. Chris and the team at Prosperity have many years of experience in the ATE sector and we look forward to continuing to work with them in the future. I would recommend them to any solicitor who is looking to place ATE policies.

Mark Carpenter, Law Link (ATE) Limited
Managing Director

We originally began using Prosperity Insurance for our Housing Condition work. Thereafter we found them, and their business development manager Mark Rayner, professional, helpful and pragmatic. It wasn’t long before we began moving other types of work to them as well. Always available to answer queries and always willing to help when we encounter more unusual scenarios.

Stuart Snape, Graham Coffey and Co Solicitors
Managing Partner

We have been using Prosperity Insurance now for a good while and find it pain free and without fuss. Andrew and his team have been on hand for any queries, and we look forward to working with them for the foreseeable future.

James Charters, FDM Solicitors
Head of Housing Conditions Department / Solicitor

We have been working with Prosperity Insurance for several years now. Andrew and the team have been very helpful and supportive in delivering sterling service and advice. There is no doubt that we will continue to do business together. Thanks again Andrew and the team for your invaluable assistance.

Renukah Pragalathan, One Call Legal Services Limited
Managing Director

As a busy Conveyancing firm we have specific needs for Indemnity Insurance, whilst working with Prosperity Insurance we have found them very easy to use, policies easy to order and customer service to be excellent, we are very happy with Darren and the team and will continue to use Prosperity as long as we can’

Reema Nayyar, Quantum Law
Director

Prosperity Insurance and we have enjoyed a great relationship and service over the course of the last 6 years regarding various different ATE insurance products. Myself and my team enjoy and value our relationship with them due to their knowledge, understanding, experience and transparency in the ATE sector and we look forward to this continuing in the future.

Simon Adamson, Slater Heelis LLP
Partner & Head of Personal Injury

I have worked with Prosperity Insurance now for a number of years as they offer a great knowledge of the ATE insurance sector and its Clinical Negligence products. They are also quick to respond to any requests that I make of them and I have also now introduced them into other teams and colleagues within my firm who deal with other case types such as RTA & Dispute Resolution.

Suzanne Cameron, DMA Law
Solicitor

Burton & Burton Solicitors have been dealing with Prosperity Insurance now for over 4 years and they operate a quick and efficient process when we require a be-spoke ATE insurance quotation. They are also very knowledgeable and experienced across this market sector which then helps to support the needs of our clients.

Shaida Aziz, Burton & Burton Solicitors
Solicitor & Director

Prosperity Insurance backed us when we were a new firm due to our model with experienced solicitors and have watched us grow into a full medical negligence department. We are now sharing the rewards with them and thank them for all of their support from a hands-off approach with delegated authority and swift decision-making and payments when needed.

Lucy Sherry, Lysander Law
Solicitor

Here at Howells, we implement ATE products with Prosperity Insurance on a wide range of Personal Injury and Clinical Negligence claims. It is a pleasure working with Andrew and the team due to their knowledge, experience and friendly approach. Their expertise in the ATE market ensure that our clients always receive the best possible outcome and their commendable responsiveness ensures that all claims progress quickly and without delay.

Carys Jones, Howells Solicitors
Associate Solicitor

Having worked with Prosperity and Andrew Williams for approximately 12 months, I am continually impressed by their straightforward offering and ease of delivery. They value quality work and provide a quality ATE offering which is well suited to our clients.

Gemma Hicks, Jordans Solicitors
Head of Personal Injury and Clinical Negligence

We have been working with Darren Parfitt and Palladium Indemnity insurance to provide residential conveyancing insurance policies now for several months. Throughout that time our experience of the company has been 1st class in terms of service and their prices are very competitive and they provide the majority of the policies any conveyancer needs AND their policy base is constantly expanding as more policies come online. Their online system is easy to use, and policies are available to download within seconds of ordering. All in all, our experience with Palladium has been excellent and we fully intend to continue with their services in the long term.

Adrian Noble, Key Legal
Managing Director

Working with Prosperity Insurance for indemnity insurance has been amazing. Darren walked me through the website and explained how it works which was very insightful. The website is very easy to use and has all the information you need. If any points of the policy need changing or you need clarification, the team are on hand to help with this and provide rapid responses which is great when you have tight timeframes.

Erin
Solicitor, Commercial & Residential Property

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Prosperity Insurance is part of Prosperity Law LLP which is a Limited Liability Partnership (LLP) registered in England and Wales with company number OC340697.   Authorised and regulated by the Solicitors Regulation Authority (SRA ID 533585).  A list of members is available for inspection at the registered office together with a list of those non-members who are referred to as partners.  We use the word partner to refer to a member of the LLP, or an employee or consultant with equivalent standing qualification.

Registered office address:  Vantage Point, 4 Hardman Street, Spinningfields, Manchester, M3 3HF.

 

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